At EICUT, we prioritize customer satisfaction and ensure that every product leaving our facility is checked for quality and accuracy. Please read the following policy carefully regarding refunds and returns.

1. Eligibility for Returns

Products may be returned within 7 days of delivery if:

The item arrives damaged or defective.
The product received differs from what was ordered.
Packaging is intact and the item has not been used or altered.

To request a return, contact our support team at info@EICUT with your order number and reason for return.

2. Non‑Returnable Items

We cannot accept returns for:

Custom‑made or specially configured devices.
Downloadable digital goods or software licenses.
Opened or used electronic components that can no longer be verified for authenticity.

3. Refund Process

Once your return is approved and inspected, we will issue a refund to your original payment method within 5–10 business days.

Shipping fees are non‑refundable unless the return is due to EICUT’s error.

4. Exchange

If you prefer an exchange instead of a refund, we can replace the product subject to availability. Please specify your preference when requesting a return.

5. Shipping Responsibility

Customers are responsible for shipping the product back safely. We recommend using trackable courier services to ensure proper delivery. If the product is damaged in transit due to improper packaging, the refund may not be processed.

6. Late or Missing Refunds

If you haven’t received a refund after the stated period, first check with your bank or payment provider. If the issue persists, email info@EICUT for assistance.

7. Policy Updates

EICUT reserves the right to modify this Refunds & Returns Policy at any time. Updates will be posted here, and the latest version will always apply to new purchases.